Privacy Policy

1. Introduction

Edmonton Property Buyers ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit edmontonpropertybuyers.ca (the "Website") or otherwise interact with us, including by submitting a property for a cash offer.

This Policy is written to comply with the Personal Information Protection Act (Alberta), Canada's federal Personal Information Protection and Electronic Documents Act (PIPEDA), and Canada's Anti-Spam Legislation (CASL). By using this Website or submitting your information to us, you agree to the practices described in this Policy.

2. Who We Are

Edmonton Property Buyers is a local cash home buying company that has purchased more than 170 homes directly from Edmonton-area homeowners since 2018, serving Edmonton and surrounding communities including Sherwood Park, St. Albert, Leduc, Spruce Grove, Fort Saskatchewan, Beaumont, Stony Plain, Devon, Morinville, Nisku, and Gibbons.

The legal entity responsible for your personal information under this Policy is [Legal business name, e.g. XXXXXXX Alberta Ltd., operating as Edmonton Property Buyers], a business registered in Alberta, Canada.

3. Information We Collect

We collect information in two ways: information you provide to us directly, and information collected automatically when you use the Website.

Information You Provide

Category	Examples
Contact info	Name, phone, email, mailing address
Property info	Address, type, condition, photos/video
Situation	Reason for selling, to better assist you
Comms	Records of calls, texts, emails, forms

Information Collected Automatically

When you visit the Website, we may automatically collect certain technical information, including your IP address, browser type, device type, pages visited, and the date and time of your visit. This information is collected through cookies and similar technologies, described further in Section 8.

4. How We Use Your Information

We use the personal information we collect to:

• Evaluate your property and prepare a cash offer;
• Communicate with you about your inquiry, offer, or an active transaction;
• Coordinate closing, title transfer, and related paperwork if you accept an offer;
• Improve the Website and understand how visitors use it;
• Comply with legal, regulatory, or accounting obligations; and
• Protect against fraud, unauthorized transactions, and other liabilities.

We do not use your information for any purpose beyond what is reasonably necessary to provide our services and communicate with you, unless we obtain your consent to do otherwise.

5. Who We Share Information With

We share personal information only where reasonably necessary to complete a transaction or operate our business, including with:

• Real estate lawyers and title companies involved in closing a property purchase;
• Service providers who support our operations, such as customer relationship management software, email, or phone system providers, under contractual obligations to protect your information;
• Government authorities, where required by law, court order, or valid legal process; and
• A successor entity, in the event of a merger, acquisition, or sale of business assets, in which case your information would remain subject to a policy at least as protective as this one.

We do not share your personal information with third parties for their own independent marketing or promotional purposes.

6. We Do Not Sell Your Information

7. Communications and Opting Out

By submitting your contact information through this Website, you consent to be contacted by Edmonton Property Buyers by phone, text message (SMS), and email regarding your property inquiry or cash offer request. Message and data rates may apply to SMS communications, depending on your mobile carrier and plan.

In accordance with Canada's Anti-Spam Legislation (CASL), we will not send you commercial electronic messages without your consent, and every message we send will identify us and provide a way to unsubscribe.

You may opt out of communications at any time:

• Reply "STOP" to any text message we send to stop receiving texts;
• Use the unsubscribe link in any email we send, or contact us directly, to stop receiving emails;
• Let us know during any phone call, or contact us using the details in Section 16, to stop receiving calls.

We will make reasonable efforts to honor opt-out requests promptly. Opting out of marketing communications does not prevent us from contacting you regarding an active property transaction you have chosen to proceed with.

8. Cookies and Website Analytics

This Website may use cookies and similar technologies to understand how visitors use the site, remember your preferences, and improve Website performance. You can control or disable cookies through your browser settings; doing so may affect some Website functionality.

We may use third-party analytics tools to help us understand Website traffic and usage patterns. These tools may collect information about your visits in accordance with their own privacy policies.

9. How We Protect Your Information

We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Access to your information is limited to team members and service providers who need it to do their work.

No method of electronic storage or transmission is completely secure. While we work to protect your information, we cannot guarantee absolute security, and we encourage you to take reasonable precautions when sharing information online.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Policy, including responding to your inquiry, completing a property transaction, and meeting our legal and accounting obligations. Once your information is no longer needed for these purposes, we securely delete or anonymize it, subject to any longer retention period required by law, such as tax or corporate recordkeeping requirements.

If you contact us but do not proceed with a property transaction, we will retain your information for a limited period in case you wish to follow up, after which it is removed from our active systems. You may also request earlier deletion at any time, as described in Section 11.

11. Your Rights and Choices

Under Alberta's Personal Information Protection Act and Canada's federal privacy law, you have the right to:

• Access the personal information we hold about you;
• Correct inaccurate or outdated information;
• Request deletion of your personal information, subject to legal or contractual retention requirements;
• Withdraw consent to our collection, use, or disclosure of your information, subject to legal or contractual restrictions; and
• Ask questions about how your information has been collected, used, or disclosed.

To exercise any of these rights, contact us using the information in Section 16. We will respond to your request within a reasonable time, consistent with applicable law.

12. Children's Privacy

This Website is not directed at, and is not intended for use by, individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it.

13. Third-Party Links

This Website may contain links to third-party websites, such as real estate lawyers, title companies, or informational resources. This Privacy Policy applies only to this Website. We are not responsible for the privacy practices of any third-party website, and we encourage you to review their privacy policies before providing any personal information.

14. Governing Law

This Privacy Policy, and any dispute related to it, is governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein. Your personal information is collected, used, and stored in Canada, unless otherwise disclosed to you.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this Policy periodically.